We want you to feel informed and comfortable when you make a purchase from our website. That’s why we kindly ask you to carefully read through these Terms & Conditions before placing an order. By agreeing to these terms, you can rest assured that you are making an informed decision when purchasing our products. Thanks for taking the time to read through these terms!
Payments
In these terms and conditions (the “Terms & Conditions”) “we” means: RAUK AB (“RAUK AB”) and “us” and “our” will be construed accordingly; and “you” means the customer or potential customer for products (and “your” will be construed accordingly). The Terms & Conditions apply when you place an order at www.RAUK ABshop.com (the “web page”). The web page is the property of RAUK AB and any names, trademarks, images, designs, products, services, and other content can not be copied or used without the written consent of RAUK AB.
These Terms & Conditions are set to apply to all sales through http://adamafekenstam.se/shop. No waiver or modification of these Terms & Conditions will be binding unless approved in writing by an authorized representative of RAUK AB.
Let us introduce ourselves! We are RAUK AB, a registered company based in Västerås, Sweden. Our company registration number is SE559228424201. If you need to contact us, feel free to shoot us an email at hej@adamafekenstam.se.
Looking to decorate your home with beautiful printed art? You’re in the right place! We offer on-demand prints made from your favorite photographs. You can easily purchase prints and frames directly from our website.
Just remember, you must be at least 18 years old to place an order. Don’t worry though, we’re here to help and guide you through the process. If for any reason we need to refuse or change your order, we’ll be sure to notify you promptly.
Once your order is confirmed and you receive an order confirmation from us via email, a purchase agreement is concluded. And of course, we understand that sometimes plans change. If you need to cancel your order, you can do so up until the point in time when we’ve sent confirmation of the order, and we’ll issue a full refund.
We understand that privacy is important to you, which is why we want to make it clear that by accepting our Terms & Conditions, you acknowledge and understand how we use cookies and handle your personal data. This is all done with your consent, and in accordance with the terms outlined in our Privacy Policy.
Every product is shown including VAT in EU countries. In the checkout area you can see the total price including taxes and shipping. You can pay for your purchase in the manner specified on the web page. We are entitled to charge you already in connection with the order.
We love offering promotions and special offers on our website from time to time, but please note that these are only available for a limited period. We do reserve the right to end any offers without notice, but don’t worry – if this happens, our Terms & Conditions still apply as usual.
If you’re interested in participating in one of our contests, please be aware that you need to be at least 18 years old. Unfortunately, our employees are not eligible to participate in any of our contests. Winners are chosen by us and our decision is final. It’s important to note that prizes cannot be traded or exchanged for cash or any other monetary item. Also, any costs incurred by you beyond the winning prize are your responsibility.
In the unlikely event that the originally stated prize is unavailable, we will substitute it with an alternate prize of similar quality and value. Please understand that RAUK AB is not liable for any financial implications that may arise from this prize exchange.
We want to make sure you receive your products in a timely and efficient manner, which is why we strive to produce and ship out products within 5 working days of the date of our order confirmation. However, please note that we cannot guarantee delivery by a specific date. Rest assured, though, that all products will be sent out within 14 working days of the later of receipt of payment and the date of our order confirmation, unless there are exceptional circumstances.
If, for any reason, product delivery is delayed for more than 30 working days without causation on the buyer’s behalf, you may cancel your purchase.
Please keep in mind that we reserve the right to produce any products ordered until payment has been received in full. This means that delivery will be restricted until we have received adequate payment.
For international deliveries, please note that we are not responsible for any local taxes and import duties that may apply.
If your package is to be picked up at a specific delivery point, we’ll provide you with all the necessary details about the location and time for pickup via standard text message, electronic mail, or telephone call. Any delivery products that are not claimed will be shipped back to RAUK AB, and buyers will be charged any costs involved with the delivery of the products back to us.
We want to make sure that you are happy with your purchase. Our prints are made on demand, which means that we cannot accept refunds unless the product is damaged or defective.
If you have received a damaged or defective product, please let us know within 7 days of receiving it. You can send us a message explaining the issue, along with a picture of the product or packaging. Please also include your order number and whether you would like a refund or exchange.
If your request falls under our return policy, we will refund your money or exchange the product. Please note that you are responsible for returning the product to us, but we will cover any costs associated with the replacement product.
It’s important that you keep the product in the same condition it was in when you received it. If you use the product and then find defects or damages, we cannot accept it as a return under our policy.
Lastly, if a product is not picked up and is returned to us, there will be a return fee. In Sweden, the fee is 129 SEK, and in other European countries, it’s 24,90€.
Thank you for choosing our products! If you have any questions or concerns, please don’t hesitate to reach out to us at hej@adamafekenstam.se.
Sometimes, there might be errors or misrepresentations in the product descriptions or specifications, or the prices might not be accurate. We’ll do our best to fix any mistakes and keep our information up-to-date. If we do notice an error in the price, we’ll let you know and get your approval before continuing with the order.
Also, please keep in mind that the colors you see on your screen might look slightly different than the actual product due to differences in computer calibration.
Lastly, we want you to be aware that different print sizes might have different image crop dimensions. It’s up to you to choose the size and crop that works best for you based on the information provided on our website. We won’t be able to provide further notification about the different crops, so please make sure to select the right one for you.
Thanks for choosing our products! If you have any questions or concerns, please don’t hesitate to reach out to us. We’re here to help!
Ah, yes, Force Majeure! That’s the fancy legal term for those “oopsies, not our fault” moments.
So, if anything falls under the category of Force Majeure, such as war, riots, labor conflicts, fires, floods, storms, accidents, power shortages, or transportation shortages, we won’t be held liable if it affects the delivery of your products. We’ll still do our best to keep you updated and get your products to you as soon as possible, but just wanted to make sure you’re aware of this legal term.
Thanks for being awesome and understanding!
If any provision of our Terms & Conditions is found to be invalid or unenforceable, we’ll work to fix it as quickly as possible to ensure that the rest of our policies remain in full force and effect. We want to make sure that you feel confident and secure when you shop with us, and that means keeping our policies up to date and in compliance with all relevant laws and regulations.
The website is presented “as is,” which basically means that we’ve tried our best to make it easy to use and understand, but sometimes there may be disruptions that are out of our control. But don’t worry, we promise to uphold the truest intent of displaying our products and web page clearly, even if we can’t always control the internet.
When you use the website, any risks involved in the process are your responsibility, but we’re here to help if you have any questions or concerns. And if you share any materials or information on the website, it’s also done so with an understood risk, but we promise to keep your data safe and secure.
We always strive to meet our delivery quotes, but sometimes things happen that are out of our control. If we can’t meet a delivery quote, we won’t be able to offer a refund for a canceled product, but we promise to do our best to keep you updated on any changes.
Changes
We reserve the right to change these Terms & Conditions at any time.
Disputes
Disputes are to be resolved between you, the buyer, and RAUK AB. The governance and jurisdiction within Sweden are those upon which the Terms & Conditions are governed, therefore the Swedish laws are those which RAUK AB shall adhere to.
At RAUK AB, we take great pride in our products and the intellectual property rights associated with them. As the sole owner of these rights, we kindly ask that you respect them by refraining from copying, reproducing, modifying, distributing, displaying, or selling any of our products without our prior written consent.
We understand that you may love our products and want to share them with others, but please remember that our hard work and creativity have gone into producing them, and we want to protect them as much as we can.
So, if you’re interested in purchasing our products, please do so with the understanding that you agree to respect our intellectual property rights. If you have any questions or concerns about these rights, please don’t hesitate to contact us.
We know you love our products, but sometimes things don’t go as planned. If you have any issues with our products, we’ll do our best to make it right. However, we can’t be held responsible for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses. We promise to limit our liability to the purchase price of the products. We hope you love our products, and we’re always here to help if you have any questions or concerns.
These Terms & Conditions shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Sweden.
RAUK AB reserves the right to modify
or amend these Terms & Conditions at any time. Any changes will be posted on the web page and will be effective immediately upon posting. Your continued use of the web page following any such changes constitutes your acceptance of the revised Terms & Conditions.
These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and RAUK AB with respect to the use of the web page and the purchase of our products. These Terms & Conditions supersede all prior agreements and understandings between you and RAUK AB.
These Terms & Conditions were updated by Adam af Ekenstam on April 14th, 2023, and are valid until otherwise stated